Repair
A defect is reported and work begins.
The LIG Standard · Housing litigation prevention
Find the repair failures that become claims—before they become claims.
Every LIG assessment produces a structured Property Condition & Remedial Schedule: the defect, evidence, likely cause, required work, priority, ownership and proof needed for closure. It gives housing providers a practical route from inspection to verified resolution.
THELIGSTANDARD
Inspect.
Diagnose.
Schedule.
Verify.
+43%repair complaints investigated73%of repair complaints upheld30 Nov 2026Awaab's Law Phase 2 begins
Official sector evidence. Links open the source.
A usable output from every assessment
A disciplined repair schedule before litigation demands one.
The LIG Standard applies Scott Schedule-style discipline at the prevention stage. It turns room-by-room evidence into a controlled schedule that repairs teams can own, managers can track and boards can audit.
Explore the complete standardLIG PROPERTY CONDITION & REMEDIAL SCHEDULECONTROLLED RECORD
01
Defect & locationWhat was reported and observed
02
Cause & confidenceSupported diagnosis, alternatives and limitations
03
Remedial actionScope, priority, dependencies, owner and deadline
04
Verified closureEvidence that the root cause and consequences were resolved
The exposure already inside the system
Your next disrepair claim may already be recorded as a completed repair.
Repairs systems record activity. They do not always reveal whether the underlying defect was resolved, whether evidence supports closure, or whether repeated events form a wider pattern. Most organisations reconstruct that history after a claim arrives. LIG examines it while there is still time to intervene.
A different line of sight
What the system records.
What LIG reveals.
LIG works across the gaps between repairs, contractors, complaints, property evidence and legal escalation.
Existing records showLIG tests
A repair orderThe complete history behind it
A contractor attendanceWhether the root cause was resolved
A completed job codeWhether closure is evidenced
An individual complaintWhether a pattern exists across the stock
A legal claimWhere earlier intervention was possible
Prevent cost from compounding
Stop paying for the same property failure repeatedly.
Repeat
Visits, temporary fixes and internal handling accumulate.
Complaint
Administration, resident impact and scrutiny increase.
Claim
Legal, expert, compensation and reputational exposure follow.
LIG intervention — identify the unresolved cause, evidence gap or repeated failure before those costs compound.
Where LIG fits
Repairs teams manage jobs. Contractors complete works. Solicitors manage claims.
The LIG Standard creates the controlled evidence and remedial schedule connecting all three—while there is still time to prevent escalation.
Inspect & diagnose
Room-by-room evidence, readings, history and limitations establish what the available evidence supports.
Schedule & own
Each supported defect becomes a defined action with priority, dependencies, ownership and a target date.
Verify & learn
Closure requires evidence. Outcomes then strengthen property history, contractor intelligence and board assurance.
Awaab's Law readiness
Repair intelligence is now a board-level necessity.
Fixed response times only work when providers can identify risk correctly, connect fragmented evidence, consider vulnerability, assign action and demonstrate what happened next.
LIG provides an independent prevention and assurance layer around those operational demands—helping teams find hazards, evidence gaps and unresolved cases before they become breaches, complaints or claims.
Read the official Awaab's Law guidance LIG supports operational readiness and evidence-led decision-making. It does not provide legal advice or guarantee compliance.The result
Earlier decisions. Defensible action. Fewer opportunities for avoidable escalation.
LIG turns disconnected property and service evidence into a clear view of where attention is needed now.
See the controlled 90-day pilotFind hidden exposure
Cases that appear routine but carry unresolved property, evidence or service risk.
Protect scarce resources
Direct attention towards prevention instead of repeated failure and reactive claim handling.
Strengthen assurance
Give operational leaders and boards a clearer, auditable account of risk and resolution.
Find the exposure before it finds you