Refer & understand
A complaint-led or proactively selected property enters a controlled intake. Available history, access needs, vulnerabilities and missing evidence are made explicit.
The LIG approach
One controlled path from inspection to verified closure.
The LIG Standard brings evidence, diagnosis, remedial action, ownership, verification and learning into one connected workflow.
Inspect & diagnose
Immediate hazards, scope and specialist dependencies are considered before a structured assessment captures the resident account, observations, readings, photographs and limitations.
Produce the Schedule
Each supported defect is entered into the LIG Property Condition & Remedial Schedule with cause confidence, required work, priority, dependencies, owner, deadline and verification requirement.
Own & verify
Actions are tracked against the Schedule. Closure is evidenced against the original defect and required work—not inferred from attendance, invoicing or a completed job code.
Learn & assure
Verified, rejected and inconclusive outcomes feed property history, contractor intelligence, trend analysis and executive reporting.
Independent by design
Challenge without blame.
LIG is designed to complement the expertise already inside a housing provider. Independence creates room to test assumptions, reconcile competing accounts and surface risks that may be obscured by fragmented workflows.
Every assessment produces a Schedule, including where no actionable in-scope indicator is supported. The record states what was inspected, what the evidence supports, what remains uncertain and whether monitoring or specialist input is required.
Read The LIG Standard